The University has opened a Student Ombuds Office. 

All students who wish to complain about behaviour that violates the university regulations and the rights and duties of students of Politecnico (please go to Regulations section – in Italian only) may contact the Ombudsman. 

The Ombudsman: 

• acts after a non-anonymous (signed) complaint is made 
• carries out an adequate investigation into the matter and tries to solve it; if no settlement is possible, the Ombudsman will inform, depending on the nature of the problem:
  – the Head of the Study Programme Board
  – the Dean of the School
  – the Chairman of the Joint Committee
  – the Rector
  – the student representatives in the Academic Senate 
• protects the student against any reprisals 
• informs the complainant and the student representatives of the outcome of the inquiry 

Students may contact the Ombudsman: 

• by going to the Ombuds office 
• by mail (only signed letters are acceptable) 
• by e-mail (only signed e-mails are acceptable) 
• over the telephone 

The Ombudsman is prof. Gerardus Janszen 
Department of Aerospace Science and Technology
Via La Masa 34 (Milano Bovisa Campus) 
ph.: +39 02.2399.8366 
e-mail: difensoredeglistudenti(at)polimi.it